Support Articles & Information
Collection of articles for technology and services supported by EC
Adding Multi Factor Authentication to Okta
Before you begin This tutorial will guide you through how to add Multi-Factor Authentication to Okta. You can also follow along through the accessible photo guide here: How to add Multi Factor Authentication to Okta You will need to have access to your student and/or employee account to follow t...
Adobe Acrobat Pro Employee Access Guidelines
Faculty and staff may be eligible for an Adobe Acrobat Pro subscription based on their job responsibilities.Access is typically granted to individuals who regularly: Edit or manage PDF documents, or Create a high volume of graphics or document-based materials Due to a limited number of availabl...
Class Enrollment Instructor Permission Request
Before you Begin Audience: FacultyThis article will walk you through the process of class enrollment using the Instructor Permission Request form from the instructor's perspective.Steps Students complete the Instructor Permission Request Form to request enrollment in a course. The form submissi...
Digital Accessibility
On April 24, 2024, the Federal Register published the Department of Justice’s final rule updating its regulations for Title II of the Americans with Disabilities Act (ADA). The final rule has specific requirements to ensure that all digital content is accessible to people with disabilities. The c...
Edmonds College Employee Directory
Before you begin This article details how to find the Employee Directory At this time, the Employee Directory is accessible for Edmonds College Employees only You will need to be logged into your employee email account to access Steps Go to the Edmonds College website Scroll down to the b...
Employee Services Access
Before you Begin Your employee email credentials (Username and password) are also utilized for the following services: Triton Access (Okta) (Password Manager & Virtual Lab) Employee email Employee Wireless Network (Triton WiFi) On-Campus Computer Workstations Other Services Access to the follo...
Google Forms FERPA Compliance
Google Forms FERPA ComplianceGoogle Forms is FERPA-compliant within our Google for Education environment. However, compliance is not a "set it and forget it" feature; it is a shared responsibility. While the platform is compliant, your process defines your legality. If you accidentally email a sp...
Hardware Keys for MFA/2FA
General InformationTo get a hardware key for Google Authentication: Submit an IT service ticket to request a hardware key and schedule an in-person appointment for setup (this may take up to 30 minutes). CRITICAL: Set up a backup login method. If you lose your hardware key, you won't be able t...
How to Access Adobe Creative Cloud
Before you beginThis tutorial will guide you through how to access Adobe Creative Cloud as a student. You can also follow along through the accessible photo guide here: How to Access Adobe Creative Cloud You will need to be enrolled in a class that requires Adobe Creative Cloud You can access Ad...
How to Access and Install Microsoft Office 365 (Students)
Before You BeginThis tutorial will guide you through the process of accessing Microsoft Office 365 and installing it on your computer. Office 365 for students is available for both Windows and Mac users. You can also follow along through the accessible photo-guide here: How to Access and Install...
How to Clear Internet Browser History
Before You BeginThis document includes instructions on how to clear your browser's history. If you are experiencing loading issues or page errors with ctcLink, Canvas, or other websites, it is first recommended to clear the Internet browser history. This removes any old data that may be causing i...
How to Forget WiFi Network (Windows, Mac & Chromebook)
When you connect to a new Wi-Fi network it is added and stored in a list of profiles. Over a period of time, the list can become quite large or you sometimes need to forget the network to reconnect. Review the following article to learn how to delete a wireless profile that is no longer needed. ...
How to Request a Long Distance Code
Before you begin To request a long-distance code, submit an IT ticket with the information below completed. Please feel free to copy/paste this prompt on your request: Are you requesting for yourself or on behalf of one of your employees? Will you be needing this for international calling? N...
How to Search the Academic Catalog
Before You BeginThis tutorial will guide you through navigating the academic catalog and adding subjects of interest to your academic planner. You can also follow along through the accessible photo guide here: How to Search the Academic Catalog You will need access to your ctcLink Account to co...
MFA/2FA Comparison of Google’s Two-Factor Authentication Options
Choosing your Google Multi-Factor AuthenticationWhen choosing a Google MFA/2FA option, users should consider their technical ability, security needs, and convenience preferences. (For table view available: MFA Comparison of Google’s Two-Factor Authentication Options) USB (hardware) security ke...
MultiFactor Authentication Overview
What is MFA?Multi Factor authentication (MFA) is a security process that requires users to verify their identity using two or more different methods. This usually includes something they know, something they have, or something they are. MFA adds an extra layer of protection, enhancing security by...
New Technology Request (NTR)
To request new technology for use at Edmonds College please start by reviewing the New Technology Request (NTR) Questions.
Quillix Manual Indexing Instructions
Updated Instructions: Quillix Manual Indexing Instructions Open Quillix Capture in your browser (Chrome or Internet Explorer only - it will not work in Firefox): Your campus email login and password will open the program. Sort your documents into into batches for scanning. Your first sort ...
Student Virtual Computer Labs Software
Need to access and set up your Student Virtual Computer Lab? Follow: Student Virtual Computer LabsGeneral Apps**Available for all Enrolled Students ** ChemDraw 23 Firefox ESR Google Chrome Microsoft Office NUTS Pro Orchard Harvest SimUText Business Technology(BSTEC 109/129/130/20...
Workstations
Forward a Voicemail Message to Another Extension (Employee)
Learn how to forward a voicemail message to another extension.Instructions1. Pick up the headset and click the voicemail softkey.2. Enter your voicemail PIN number into the system.3. Listen to the message and then enter the extension you would like to forward the message to (example: 1101, 1234, ...
Google Forms FERPA Compliance
Google Forms FERPA ComplianceGoogle Forms is FERPA-compliant within our Google for Education environment. However, compliance is not a "set it and forget it" feature; it is a shared responsibility. While the platform is compliant, your process defines your legality. If you accidentally email a sp...
How to Dial a Long Distance Phone Call
Before you begin Before you can make a long-distance (or off-campus) call, you must have a long-distance code: How to Request a Long Distance Code Steps Dial 51 + Phone Number (that you want to call, e.g 51206-xxx-xxxx) You Will Hear a Long Beep. This means that you are ready to enter your l...
Set Up and Access Your Office Phone/Voicemail (Employees)
Accessing the Phone System Menu and VoicemailNote: The first time you access the system, your PIN is set to 1234.From an Edmonds College phone Dial ext. 8585 or press the voicemail button on your phone. Enter your PIN followed by #. From an outside phone/non-Edmonds College number Dial (425...
Virtual Computer Lab
How to Access Adobe Creative Cloud
Before you beginThis tutorial will guide you through how to access Adobe Creative Cloud as a student. You can also follow along through the accessible photo guide here: How to Access Adobe Creative Cloud You will need to be enrolled in a class that requires Adobe Creative Cloud You can access Ad...
Student Virtual Computer Labs
Before you Begin This tutorial will guide you through how to access specialized academic software previously available only in on-campus labs via a web browser. You can also follow along through the accessible guide here: Student Virtual Computer Labs. You can find a list of available Software pe...
Microsoft Office
Basic Microsoft 365 Troubleshooting
Before You BeginIT Service Desk will gladly assist with basic troubleshooting for Microsoft software used at the college. This guide explains how to locate self-help resources on Microsoft’s support website and outlines what to do if the suggested solutions do not resolve the issue or if addition...
How to Access and Install Microsoft Office 365 (Students)
Before You BeginThis tutorial will guide you through the process of accessing Microsoft Office 365 and installing it on your computer. Office 365 for students is available for both Windows and Mac users. You can also follow along through the accessible photo-guide here: How to Access and Install...
How to Access Azure Dev Tools
Before You BeginThis tutorial will guide you through how to use Azure Dev Tools as a student/Faculty. You can also follow along through the accessible photo guide here: How to Access Azure Dev Tools You will need to know and have access to your Triton (Student) Account/ Triton (Employee) Account...
How to Export a PDF to Other Formats
Before You BeginThis tutorial will guide you through how to export a PDF document to different formats. We will utilize Microsoft Word as an example. You can also follow along through the accessible photo guide here: How to Export a PDF to Other Formats Certain Adobe Acrobat features may require...
Employee Resources
Class Enrollment Instructor Permission Request
Before you Begin Audience: FacultyThis article will walk you through the process of class enrollment using the Instructor Permission Request form from the instructor's perspective.Steps Students complete the Instructor Permission Request Form to request enrollment in a course. The form submissi...
Digital Accessibility
On April 24, 2024, the Federal Register published the Department of Justice’s final rule updating its regulations for Title II of the Americans with Disabilities Act (ADA). The final rule has specific requirements to ensure that all digital content is accessible to people with disabilities. The c...
Employee Services Access
Before you Begin Your employee email credentials (Username and password) are also utilized for the following services: Triton Access (Okta) (Password Manager & Virtual Lab) Employee email Employee Wireless Network (Triton WiFi) On-Campus Computer Workstations Other Services Access to the follo...
Faculty Grading Site
Open the Faculty Grading Site to learn more about Faculty Grading at Edmonds College. This page contains the following: Grading Deadlines Faculty Grading Guidelines Entering & Submitting Grades Grade Changes Site LinkFaculty Grading Site
Google Forms FERPA Compliance
Google Forms FERPA ComplianceGoogle Forms is FERPA-compliant within our Google for Education environment. However, compliance is not a "set it and forget it" feature; it is a shared responsibility. While the platform is compliant, your process defines your legality. If you accidentally email a sp...
How to Find Employee Calendars
Before you begin Audience: Faculty, StaffThis article explains how to find the different employee calendars. You may be prompted to log in to your employee email account when accessing the Employee website Steps Go to the Edmonds College Website Scroll to the bottom of the page and select Emp...
Quillix Manual Indexing Instructions
Updated Instructions: Quillix Manual Indexing Instructions Open Quillix Capture in your browser (Chrome or Internet Explorer only - it will not work in Firefox): Your campus email login and password will open the program. Sort your documents into into batches for scanning. Your first sort ...
Unable to Log in to the Student Prerequisite Check Reports
*This information is under reviewIf you are an Edmonds College employee unable to log into the Student prerequisite check report, please review the following:The student prerequisite check reports site is not working with my logon Possible cause: Wrong login detail; login credentials have chan...
Upload a Syllabus (Faculty)
Before you Begin A class syllabus for each section taught must be on file with Edmonds by the first class meeting, as specified in the Edmonds Faculty Employment Handbook. Open the link below, and carefully follow the instructions to upload your syllabus. Be sure to be signed in to your Employee...
MacOS
Change Mouse Sensitivity on a Mac
Learn how to change the mouse sensitivity on a Mac.Instructions1. Click the Apple logo on the upper-left corner.2. Click the System Preferences... in the drop-down list.3. In the System Preferences window, click the Mouse option.4. You can adjust the sensitivity by adjusting the Tracking Speed an...
How to Compress and Extract Files on a Mac
This tutorial will guide you through how to compress or extract files on a Mac computer. You can also follow along through the accessible photo guide here: How to Compress and Extract Files on a MacSteps Right-click with two fingers on the file you would like to compress. If you have multiple fi...
How to Log Off a Mac Computer
This tutorial will guide you through how to log out of a MacOS device. You can also follow along through the accessible photo guide here: How to Log off a Mac ComputerSteps Method One: Press Shift -Command-Q on the keyboard to activate the log off dialog. Select Log out to close all of your ope...
How to Share Screen on a Mac
Before You BeginThis tutorial will guide you through sharing your screen on a Mac. It uses Zoom as an example, but the steps will be very similar for any other collaboration platform. You can also follow along through the accessible photo guide here: How to Share Screen on a Mac The Privacy sett...
Web Browsers
Support articles for web browsers including Firefox, Edge and Safari
EdPass ID Card
Bus Pass is not Working
Before you begin This article explains some of the most common reasons why a BusPass may not be working. Are you registered for the current quarter for at least one class and the bus pass? You need to be a current student, which means registered for at least one class during the current quarter...
Student Printing Using an EdPass Card
Before you Begin This article explains how to use your EdPass for printingRelated Guides Visit the EdPass Website Contact EdPass by Submitting an IT Ticket Steps From a student PC, send a print job to the printer. Go to the print release station and wake the computer by pressing any key or m...