Support Articles & Information

Collection of articles for technology and services supported by EC

AWS Staff Appstream

Amazon Web Services (AWS) Staff Appstream is available to Edmonds College staff and faculty.However, Faculty and Students will use AWS Instructional Appstream for teaching and learning.For AWS Staff Appstream, follow the instructions on the NEW USERS how to Introduction to AWS Appstream video.Op...

Class Enrollment Instructor Permission Request

Before you Begin Audience: FacultyThis article will walk you through the process of class enrollment using the Instructor Permission Request form from the* instructor's perspective.* Steps Students complete the Instructor Permission Request Form to request enrollment in a course. The form subm...

Cybersecurity Tips

Provided below are resources to help you stay safe from various forms of cyber crimes and digital attacks.20 Ways to Block Mobile AttacksCommon URL ScamsCybercrime Happens Way More Than You ThinkDon’t Become a VictimProtect Your Personal InformationKeeping Your Passwords Squeaky Clean

Digital Accessibility

On April 24, 2024, the Federal Register published the Department of Justice’s final rule updating its regulations for Title II of the Americans with Disabilities Act (ADA). The final rule has specific requirements to ensure that all digital content is accessible to people with disabilities. The c...

Edmonds College Employee Directory

Before you begin This article details how to find the Employee Directory At this time, the Employee Directory is accessible for* Edmonds College Employees only * You will need to be logged into your employee email account to access Steps Go to the Edmonds College website Scroll down to th...

Employee Services Access

Before you Begin Your employee email credentials (Username and password) are also utilized for the following services: Triton Access (Okta) (Password Manager & Virtual Lab) Employee email Employee Wireless Network (Triton WiFi) On-Campus Computer Workstations Other Services Access to the fo...

Google Forms FERPA Compliance

Google Forms FERPA Compliance Google Forms is FERPA-compliant within our Google for Education environment. However, compliance is not a "set it and forget it" feature; it is a shared responsibility. While the platform is compliant, your process defines your legality. If you accidentally email a s...

Hardware Keys for MFA/2FA

General Information To get a hardware key for Google Authentication: Submit an IT service ticket to request a hardware key and schedule an in-person appointment for setup (this may take up to 30 minutes). CRITICAL: Set up a backup login method. If you lose your hardware key, you won't be able ...

How to Access Adobe Creative Cloud

Before you begin This tutorial will guide you through how to access Adobe Creative Cloud as a student. You can also follow along through the accessible photo guide here: How to Access Adobe Creative Cloud You will need to be enrolled in a class that requires Adobe Creative Cloud You can access A...

How to Access and Install Microsoft Office 365 (Students)

Before You Begin This tutorial will guide you through the process of accessing Microsoft Office 365 and installing it on your computer. Office 365 for students is available for both Windows and Mac users. You can also follow along through the accessible photo-guide here: How to Access and Instal...

How to Change a Screenshot to a PDF

Turning a screenshot into a PDF preserves the screenshot exactly as it appears on your computer. By saving a screenshot in the Portable Document Format (PDF), you'll also ensure that it can be opened on any computer that can read PDF documents. Instructions 1. Take a screenshot by pressing "Print...

How to Clear Internet Browser History

If you are experiencing issues with web pages like ctcLink, Canvas, and more, we first recommend clearing your Internet browser history.Important: Be sure to save any online work BEFORE following this process. You will automatically be signed out from your accounts and will need to log back in ag...

How to Forget WiFi Network (Windows, Mac & Chromebook)

When you connect to a new Wi-Fi network it is added and stored in a list of profiles. Over a period of time, the list can become quite large or you sometimes need to forget the network to reconnect. Review the following article to learn how to delete a wireless profile that is no longer needed. ...

How to Request a Long Distance Code

Before you begin To request a long-distance code, submit an IT ticket with the information below completed. Please feel free to copy/paste this prompt on your request: Are you requesting for yourself or on behalf of one of your employees? Will you be needing this for international calling? ...

MFA/2FA Comparison of Google’s Two-Factor Authentication Options

Choosing your Google Multi-Factor Authentication When choosing a Google MFA/2FA option, users should consider their technical ability, security needs, and convenience preferences. (For table view available: MFA Comparison of Google’s Two-Factor Authentication Options) USB (hardware) security k...

MultiFactor Authentication Overview

What is MFA? Multi Factor authentication (MFA) is a security process that requires users to verify their identity using two or more different methods. This usually includes something they know, something they have, or something they are. MFA adds an extra layer of protection, enhancing security b...

New Technology Request (NTR)

To request new technology for use at Edmonds College please start by reviewing the New Technology Request (NTR) Questions.

Okta MultiFactor

Action by Sept 16, 2025 Important changes to password reset (AKA Triton Access) options. If you use SMS (text) or voice as an authentication (login) method, this applies to you.Phone (SMS/voice) authentication removed in Triton Access (Okta) 3rd Party Okta is removing their text & voice feature a...

Quillix Manual Indexing Instructions

Updated Instructions: Quillix Manual Indexing Instructions Open Quillix Capture in your browser (Chrome or Internet Explorer only - it will not work in Firefox): Your campus email login and password will open the program. Sort your documents into into batches for scanning. Your first sort ...

Setting up Course Portfolio

The My Portfolio feature will save a list of courses, programs, pages, divisions, and searches that you have found interesting and wish to save for future visits to the online Edmonds College catalogs. This tutorial focuses on adding courses to My Portfolio on edmonds.edu Instructions 1. Go to ed...

Student Virtual Computer Labs Software

Need to access and set up your Student Virtual Computer Lab? Follow: Student Virtual Computer Labs General Apps Available for all Enrolled Students ChemDraw 23 Firefox ESR Google Chrome Microsoft Office NUTS Pro Orchard Harvest SimUText Business Technology (BSTEC 109/129/130/207...

Workstations

Forward a Voicemail Message to Another Extension (Employee)

Learn how to forward a voicemail message to another extension. Instructions 1. Pick up the headset and click the voicemail softkey.2. Enter your voicemail PIN number into the system.3. Listen to the message and then enter the extension you would like to forward the message to (example: 1101, 1234...

Google Forms FERPA Compliance

How to Dial a Long Distance Phone Call

Before you begin Before you can make a long-distance (or off-campus) call, you must have a long-distance code: How to Request a Long Distance Code Steps Dial 51 + Phone Number (that you want to call, e.g 51206-xxx-xxxx) You Will Hear a Long Beep. This means that you are ready to enter you...

Set Up and Access Your Office Phone/Voicemail (Employees)

Accessing the Phone System Menu and Voicemail Note: The first time you access the system, your PIN is set to 1234.From an Edmonds College phone Dial ext. 8585 or press the voicemail button on your phone. Enter your PIN followed by #. From an outside phone/non-Edmonds College number Dial (42...

Virtual Computer Lab

How to Access Adobe Creative Cloud

Student Virtual Computer Labs

Before you Begin This tutorial will guide you through how to access specialized academic software previously available only in on-campus labs via a web browser. You can also follow along through the accessible guide here: Student Virtual Computer Labs. You can find a list of available Software p...

Microsoft Office

Basic Microsoft 365 Troubleshooting

Before You Begin IT Service Desk will gladly assist with basic troubleshooting for Microsoft software used at the college. This guide explains how to locate self-help resources on Microsoft’s support website and outlines what to do if the suggested solutions do not resolve the issue or if additio...

How to Access and Install Microsoft Office 365 (Students)

How to Access Azure Dev Tools

Before You Begin This tutorial will guide you through how to use Azure Dev Tools as a student/Faculty. You can also follow along through the accessible photo guide here: How to Access Azure Dev Tools You will need to know and have access to your Triton (Student) Account/ Triton (Employee) Accoun...

How to Export a PDF to Other Formats

Before You Begin This tutorial will guide you through how to export a PDF document to different formats. We will utilize Microsoft Word as an example. You can also follow along through the accessible photo guide here: How to Export a PDF to Other Formats Certain Adobe Acrobat features may requir...

Employee Resources

Class Enrollment Instructor Permission Request

Digital Accessibility

Employee Services Access

Faculty Grading Site

Open the Faculty Grading Site to learn more about Faculty Grading at Edmonds College. This page contains the following: Grading Deadlines Faculty Grading Guidelines Entering & Submitting Grades Grade Changes Site Link Faculty Grading Site

Google Forms FERPA Compliance

How to Find Employee Calendars

Before you begin Audience: Faculty, StaffThis article explains how to find the different employee calendars. You may be prompted to log in to your employee email account when accessing the Employee website Steps Go to the Edmonds College Website Scroll to the bottom of the page and select ...

Quillix Manual Indexing Instructions

Unable to Log in to the Student Prerequisite Check Reports

*This information is under reviewIf you are an Edmonds College employee unable to log into the Student prerequisite check report, please review the following:The student prerequisite check reports site is not working with my logon Possible cause: Wrong login detail; login credentials have chan...

Upload a Syllabus (Faculty)

Before you Begin A class syllabus for each section taught must be on file with Edmonds by the first class meeting, as specified in the Edmonds Faculty Employment Handbook. Open the link below, and carefully follow the instructions to upload your syllabus. Be sure to be signed in to your Employe...

Windows

Hide/Show File Extension on Windows

Learn how to show or hide file extensions on Windows (applicable for Windows 7 & 10) Instructions 1. Click on the Start menu.2. Click on Control Panel.3. In the Category drop down list, select either Large icons or Small icons to change the view in order to get to the Folder Options setting.4. Op...

How to Zip and Unzip Files on a Windows Computer

Before You Begin This tutorial will guide you through zipping and unzipping files and folders on a Windows device. You can also follow along through the accessible photo guide here: How to Zip and Unzip Files on a Windows Computer Edmonds College Windows devices utilize your student or employee ...

MacOS

Change Mouse Sensitivity on a Mac

Learn how to change the mouse sensitivity on a Mac. Instructions 1. Click the Apple logo on the upper-left corner.2. Click the System Preferences... in the drop-down list.3. In the System Preferences window, click the Mouse option.4. You can adjust the sensitivity by adjusting the Tracking Speed ...

How to Compress and Extract Files on a Mac

This tutorial will guide you through how to compress or extract files on a Mac computer. You can also follow along through the accessible photo guide here: How to Compress and Extract Files on a Mac Steps Right-click with two fingers on the file you would like to compress. If you have multiple ...

How to Log Off a Mac Computer

This tutorial will guide you through how to log out of a MacOS device. You can also follow along through the accessible photo guide here: How to Log off a Mac Computer Steps Method One: Press Shift -Command-Q on the keyboard to activate the log off dialog. Select Log out to close all of your o...

How to Share Screen on a Mac

Before You Begin This tutorial will guide you through sharing your screen on a Mac. It uses Zoom as an example, but the steps will be very similar for any other collaboration platform. You can also follow along through the accessible photo guide here: How to Share Screen on a Mac The Privacy set...

Web Browsers

Support articles for web browsers including Firefox, Edge and Safari

How to Browse in Incognito Mode (All Browsers)

Browsing in the Incognito Mode (Chrome) or Private Mode (Firefox, IE, Opera) changes the information your browser saves for that particular session. Normally your browser will save the following information to the hard drive for several weeks, months, or indefinitely: History of pages/sites vi...

Resetting Browsers to Default Settings

Occasionally users suffer from a loss of functionality with their browsers. There are as many reasons for this as there are symptoms. For instance, they may lose their ability to print because of a plugin. This tutorial provides links to guides for resetting internet browsers back to default sett...

Set a Homepage in Firefox

Learn how to change the homepage (starting page) when you first open Firefox. Instructions 1. Open Firefox and open the Firefox menu, represented by 3 horizontal lines in the top-right corner, and click Options.2. Click on Home on the left side of the screen. After clicking Home, you will see the...

EdPass ID Card

Bus Pass is not Working

Before you begin This article explains some of the most common reasons why a BusPass may not be working. Are you registered for the current quarter for at least one class and the bus pass? You need to be a current student, which means registered for at least one class during the current quarte...

Student Printing Using an EdPass Card

Before you Begin This article explains how to use your EdPass for printing Related Guides Visit the EdPass Website Contact EdPass by Submitting an IT Ticket Steps From a student PC, send a print job to the printer. Go to the print release station and wake the computer by pressing any key...