Edmonds College IT

Support Articles & Information

Collection of articles for technology and services supported by EC

Sign Documents With Adobe Fill and Sign

Use Adobe's Fill & Sign tool to easily fill, sign, and send your forms or documents electronically. Learn how to fill, sign, and send your forms from your desktop using Acrobat or Reader.For instructions, please visit the Adobe support article below: How to fill out your PDF form You may ...

Setting up Course Portfolio

The My Portfolio feature will save a list of courses, programs, pages, divisions, and searches that you have found interesting and wish to save for future visits to the online Edmonds College catalogs. This tutorial focuses on adding courses to My Portfolio on edmonds.edu Instructions 1. Go to ed...

How to Use the Online EC Library Search

EC One Search provides simple one-stop searching for books and e-books, videos, articles, digital media, and more. Sign in to access your library account to see what you have checked out and to renew book rentals. Steps 1. Go to edmonds.edu/library/2. Click on the SEARCH button3. Click on the Sig...

How to Change a Screenshot to a PDF

Turning a screenshot into a PDF preserves the screenshot exactly as it appears on your computer. By saving a screenshot in the Portable Document Format (PDF), you'll also ensure that it can be opened on any computer that can read PDF documents. Instructions 1. Take a screenshot by pressing "Print...

EC Employee Contact Lookup

Learn how to locate the contact information for an Edmonds College Faculty or Staff member using the Employee Directory Instructions 1. Open the Edmonds College Website.2. Scroll to the bottom of the page. In the footer click on Employee Directory3. Search for the instructor by using one of the f...

How to Forget WiFi Network (Windows, Mac & Chromebook)

When you connect to a new Wi-Fi network it is added and stored in a list of profiles. Over a period of time, the list can become quite large or you sometimes need to forget the network to reconnect. Review the following article to learn how to delete a wireless profile that is no longer needed. ...

Dell Laptop Microphone Issue

Problem: The user reports members of video calls (Google Meets, Zoom, etc.) being unable to hear or understand them. Microphone audio (input) is distorted, or volume phases in and out. Cause: Dell utilizes a tool called "MaxxAudioPro" or “Waves MaxxAudioPro” to enhance the audio input and output...

How to Request a Long Distance Code

To request a long-distance code, you will need to submit a ticket with the completed information below. Please feel free to copy/paste this prompt on your request: Are you requesting for yourself or on behalf of one of your employees? Will you be needing this for international calling? Nam...

How to Clear Internet Browser History

If you are experiencing issues with web pages like ctcLink, Canvas, and more, we first recommend clearing your Internet browser history.Important: Be sure to save any online work BEFORE following this process. You will automatically be signed out from your accounts and will need to log back in ag...

How to Access Microsoft Office 365 (Students)

Before You Begin Your Triton Access account must be activated to access Office. How to Activate your Triton Access account (Student) Instructions How to Setup and Install Office 365 (Students) Have an EdMail Account? If you have an old EdMail account ending in @edmail.edcc.edu , you ...

How to Connect to an EC Student Hotspot (Jetpack)

Edmonds College hotspots (also called ‘jetpacks’) are mobile devices that provide Internet access using cellular data. If you are a student that does not have Internet access at home for remote learning, you may request a hotspot. Instructions How to Connect to a Student Hotspot Device Need a H...

Add a Printer Code for Campus Printing (Employees)

Learn how to add a department print code to an Edmonds College network printer. Windows: How to Add a Printer Code for Campus Printing (Employees) Mac: Setup Canon Copier on Macintosh Systems and Configure Department ID

Access GATE (Employee)

To access the GATE system, compose an email for Christina Russ (christina.russ@edmonds.edu). Note: Edmonds College IT is not authorized to grant Employee access to GATE. This must be approved and processed by Christina Russ.Please include the following completed information in your email: First ...

Cybersecurity Tips

Provided below are resources to help you stay safe from various forms of cyber crimes and digital attacks.20 Ways to Block Mobile AttacksCommon URL ScamsCybercrime Happens Way More Than You ThinkDon’t Become a VictimProtect Your Personal InformationKeeping Your Passwords Squeaky Clean

Class Enrollment Instructor Permission Request

For Instructors This form is a streamlined process for instructor permission. This Google form takes the place of the pre-pandemic hard copy form that students gave to instructors for signatures. Students complete the Instructor Permission Request form to request enrollment in a course The for...

Workstations

Set Up and Access Your Office Phone/Voicemail (Employees)

Accessing the Phone System Menu and Voicemail Note: The first time you access the system, your PIN is set to 1234.From an Edmonds College phone Dial ext. 8585 or press the voicemail button on your phone. Enter your PIN followed by #. From an outside phone/non-Edmonds College number Dial (42...

How to Dial a Long Distance Phone Call

Learn how to make a long-distance call or a call outside of campus.Note: Before you can make a long-distance (or off-campus) call, you must have a long-distance code: How to Request a Long Distance CodeIMPORTANT: If you accidentally call 911 in a non-emergency situation, do NOT hang up right away...

Setup Canon Copier on Mac Computers

Review the following article to learn how to set up a Canon copier on Mac devices and if needed, configure the department ID. Before you Begin Download the latest Canon Driver: Driver Package Link Double-click the downloaded .pkg file and follow the instructions to complete the installation....

Troubleshooting Printing Problems

Review the following article to learn how to troubleshoot printing problems. Before troubleshooting, the basic troubleshooting we recommend includes: Restart the printer Locate the power button or switch on the printer Power the printer off, wait a few seconds and power it back on Remove and ...

Forward a Voicemail Message to Another Extension (Employee)

Learn how to forward a voicemail message to another extension. Instructions 1. Pick up the headset and click the voicemail softkey.2. Enter your voicemail PIN number into the system.3. Listen to the message and then enter the extension you would like to forward the message to (example: 1101, 1234...

Find an EC Printer IP Address (Windows)

Learn how to find out what the IP address is for your networked printer.Typically you'll find the printer's network settings under Preferences, Options, or Wireless Settings (if it's a wireless printer). Instructions Using the printer's built-in menu. Checking the printer settings on your com...

Virtual Computer Lab

Virtual Computer Labs (Amazon AppStream)

Edmonds College students and faculty can access specialized academic software previously only available in on-campus labs—using a web browser. Before You Begin You must have access to your Triton Access account. If you have not activated your Triton Access account, learn How to Activate your Trit...

Adding Google Drive to AppStream

Review the following article to learn how to add your Google Drive to the Amazon AppStream (Virtual Computer Labs). Completing this process will allow you to save files from the Virtual Computer Lab to your Google Drive account. Once your files are saved on your Google Drive account, you may subm...

Microsoft Office

How to Access Microsoft Office 365 (Students)

Contact Microsoft Support

Start Here Edmonds College IT agents will gladly assist with basic troubleshooting for Microsoft software used at the college. There may however be issues where a Microsoft specialist is needed. Visit Microsoft Support to contact an agent who can assist with Microsoft-specific products including:...

Insert or Attach Files to Microsoft OneNote 2016

The notebooks you create in OneNote let you collect and keep all kinds of information in one place. Inserting information from other sources is a great way to save time. Instead of retyping information or relying on links to documents and files that may become unavailable when you go offline, you...

How to Password Protect a Document (MS Office)

Learn how to protect a document using a password to help prevent unauthorized access. The example illustrated uses Office 2013. Instructions 1. Open the document that you would like to protect.2. Click the file tab in the top left corner.3. Click Info.4. Click Protect Document, and then click Enc...

Export PDF to Microsoft Word

Learn how to export a PDF document to a fully editable Microsoft Word. Instructions 1. Start Acrobat, and open the PDF file you want to export. If you’re using our sample assets, select the Summary.pdf file to export to Word, Analysis.pdf file to export to Excel, or Overview.pdf file to export to...

Check Spelling and Grammar in Office

All Microsoft Office programs can check spelling and grammar. You can check spelling and grammar all at once by running the spelling and grammar checker, or you can check spelling and grammar automatically and make corrections as you work. Instructions 1. Open most Office programs, click the Revi...

Change Language Preference in Word

Learn how to change the language setting in Microsoft Word. You can use the Office language options to add a language or to choose the language in which the Help and ScreenTips display. Instructions 1. Within any Office application, select File > Options > Language.2. If your language alrea...

Enable Real-time Presence in Microsoft Office

Learn how to turn on real-time presence in Microsoft Office. This feature, included in Google Drive, will help you avoid version conflicts when editing Microsoft Office files in Google Drive. The real-time presence will let users know if another user is editing a Word, Excel, or PowerPoint file s...

Resize an Image on Microsoft Office Products

Sometimes your pictures may make your file too big to upload. Learn how to reduce the size of the picture-included file without changing its file type.Applicable for: Word Excel Powerpoint Publisher Visio Instructions 1. Open the file you need to edit and select the picture that need...

Azure Dev Tools for Teaching

The following instructions will guide you through the steps needed to download software from Microsoft Azure Dev Tools for Teaching. Instructions 1. In your browser, visit the Azure for Education page. Click Sign In. 2. You will be sent to a Microsoft Sign In page. Log in with your Triton Email ...

Connect your Edmonds College Email to Outlook

Learn how to connect your Edmonds College email account to the Microsoft Outlook program. Instructions 1. Visit Google Workspace Sync for Microsoft® Outlook®2. Click on Download GWSMO 3. Run the downloaded file 4. Allow it to install and enter your full Email and password when prompted 5. Enter ...

Request Microsoft Office Suite for Home Use (Employees)

Edmonds College Employees may request a copy of Office for their personal device. Disclaimer: This software must be used for college purposes only - not for personal use.Steps 1. Download and complete the Microsoft Office Home Use Agreement form 2. Submit a ticket with the attached form. Include ...

Employee Resources

Adding Apps to Your Citrix Home Screen

Learn how to add apps on Citrix to your Citrix home tab. This process allows you to add your favorite apps to your home screen as soon as you log in to Citrix. Instructions 1. Log in to Citrix2. Your Citrix Home page will look similar to the screenshot below3. To create shortcuts to the apps you ...

Faculty Grading Site

Open the Faculty Grading Site to learn more about Faculty Grading at Edmonds College. This page contains the following: Grading Deadlines Faculty Grading Guidelines Entering & Submitting Grades Grade Changes Site Link Faculty Grading Site

Where to Find the Payroll Calendar (Employees)

Payroll is very important for work-study, staff, and faculty members. Learn how to locate the payroll calendar. Instructions 1. Go to edmonds.edu2. Click on Employees at the top of the page3. Select the News/Events tab4. Select Event Calendar5. Select Payroll in the right-side menu6. Under the Pa...

Unable to Log in to the Student Prerequisite Check Reports

If you are an Edmonds College employee unable to log into the Student prerequisite check report, please review the following document: Student Prerequisite Check Report documentYou must have your Employee SID, Employee PIN and Employee network account credentials to access this tool.Access the St...

Upload a Syllabus (Faculty)

A class syllabus for each section taught must be on file with Edmonds by the first class meeting as specified in the Edmonds Faculty Employment Handbook. Open the link below, and carefully follow the instructions to upload your syllabus. Note: Be sure to be signed in to your Employee email acc...

Class Enrollment Instructor Permission Request

Windows

Change the Desktop Background on Windows 10

Learn how to change the background of the desktop screen on a Windows 10 computer. Commonly known as wallpaper. Instructions 1. Right-click on the desktop background. Select the option “Personalize”2. Choose a stock image or select browse to pick an image file stored on your computer.3. Navigate...

Find the Control Panel on a Windows 7 & 10 Computer

Learn how to access the Control Panel on Windows 7 and 10. Instructions 1. On Windows 7 or 10, hit the start button located in the bottom left corner.Windows 7Windows 102. Search for “control panel”. Hit Enter to select the top result or click on it.Windows 7Windows 103. The Control panel will op...

Zip and Unzip a File/Folder on a Windows Computer

Learn how to zip/unzip a file so that you can gain all of the documents in one folder instead of downloading each individual file.When you want to zip/unzip a file so you can gain all of the documents in one folder instead of downloading each individual file, this is a tutorial to help you do jus...

Adding Language in Keyboard on Windows 10

Learn how to change the keyboard language through the Control Panel in a Windows operating system. Users will be able to type in another language’s characters. Instructions 1. Click the Start button on the lower left hand corner of your desktop screen, and then type in the Control Panel.2. After ...

Adding Language in Keyboard on Windows 7

Learn how to change the keyboard language through the Control Panel in a Windows 7 operating system. Users will be able to type in another language’s characters. Instructions 1. Click the Start button on the lower left-hand corner of your desktop screen, and then choose Control Panel.2. After the...

Hide/Show File Extension on Windows

Learn how to show or hide file extensions on Windows (applicable for Windows 7 & 10) Instructions 1. Click on the Start menu.2. Click on Control Panel.3. In the Category drop down list, select either Large icons or Small icons to change the view in order to get to the Folder Options setting.4...

Set the Date and Time on Your Computer (Windows 10)

Learn how to set your system time and date on Windows 10. Instructions 1. Press the Windows key on your keyboard and select Settings.2. Type “Date and Time”3. Type “Date and Time” from the shortcut menu on the Taskbar.4. Select “Additional date, time & regional settings”5. Select “Change Date...

Securely Encrypt a USB Flash Drive Using Windows 10

Encrypting a portable USB flash drive is a great way to prevent sensitive data from falling into the wrong hands via data breaches and security incidents. Learn how to securely encrypt a USB flash drive within Windows so that the data stored on it cannot be read or accessed without entering a sec...

Fix a Black Screen on Windows 10

Review the following if your screen in Windows 10 shows nothing but a black screen. Instructions Additional Resources Article Link: How To Fix Black Screen Problem On Windows 10

MacOS

Log off a Mac Computer

Learn how to log off from a Mac computer. Instructions Press Shift-Command-Q on the keyboard to activate the log-off dialog. Click Log Out to close all of your open programs and log out. If you would like the system to reopen windows when you log back on select the check box below, otherwise leav...

Find a Solid Storage Drive In MAC Desktop

Review the following article to learn how to check Mac Solid Storage drive space. The simplest way to find this information is by accessing About This Mac. Instructions 1. Click on the Apple icon and choose About This Mac2. Click on StorageNote: If you’re running an older version of OS X, you may...

Connect & Format a New External Hard Drive to Mac

Learn how to connect and format a new external hard drive to be compatible with the Mac Operating System (MacOS).If you are using a MacBook Pro or any Mac computer, the hard drive must be formatted with a file system your Mac can support Instructions Step 1: Plug the hard drive into the Mac using...

Change Mouse Sensitivity on a Mac

Learn how to change the mouse sensitivity on a Mac. Instructions 1. Click the Apple logo on the upper-left corner.2. Click the System Preferences... in the drop-down list.3. In the System Preferences window, click the Mouse option.4. You can adjust the sensitivity by adjusting the Tracking Speed ...

Extract or Compress Files on a Mac

Learn how to extract or compress single or multiple files on a Mac computer. Instructions 1. Right-click or CTRL + click on the file you would like to compress. If you have multiple files, first hold the Command key while selecting each intended file. You can also click and drag with the mouse in...

What to Do When Your Mac Hard Drive Is Full

Tips on how to free up your personal computer storage drive when it's full. Delete old or duplicate files you don’t need. Move files over to Cloud Storage or an external hard drive. Install a second hard drive or add a larger startup disk. Empty temporary files or cached files Additi...

Share Screen on Zoom with a Mac

Part One 1. Click the " Share Screen " button in the Zoom toolbar.2. Select Desktop 1 and click Share. (Please note that the Meeting Host needs to allow others to share their screen) Part Two 1. If you are asked to allow Zoom to share your screen, click System Preferences.2. With Screen Recording...

Web Browsers

Support articles for web browsers including Firefox, Edge and Safari

Recommended Browser Settings (Firefox)

This tutorial explains how to modify Firefox’s settings, tuning them to maximize user privacy, and security while browsing. The overall goal is to make the browser save as little information as possible. Settings and menu appearances may vary depending on the version of Firefox you are running. I...

How to Browse in Incognito Mode (All Browsers)

Browsing in the Incognito Mode (Chrome) or Private Mode (Firefox, IE, Opera) changes the information your browser saves for that particular session. Normally your browser will save the following information to the hard drive for several weeks, months, or indefinitely: History of pages/sites vi...

Resetting Browsers to Default Settings

Occasionally users suffer from a loss of functionality with their browsers. There are as many reasons for this as there are symptoms. For instance, they may lose their ability to print because of a plugin. This tutorial provides links to guides for resetting internet browsers back to default sett...

Set a Homepage in Firefox

Learn how to change the homepage (starting page) when you first open Firefox. Instructions 1. Open Firefox and open the Firefox menu, represented by 3 horizontal lines in the top-right corner, and click Options.2. Click on Home on the left side of the screen. After clicking Home, you will see the...

EdPass ID Card

Student Printing Using an EdPass Card

Learn how to print using your EdPass card. Instructions 1. From a student PC, send a print job to the printer. Go to the print release station and wake the computer by pressing a key or moving the mouse2. If this is your first time printing you must activate your EdPass Log in with your Triton...

Bus Pass is not Working

Are you registered for the current quarter for at least one class and the bus pass? You need to be a registered student during the current quarter. You must also be registered for the bus pass every quarter and this can be done using the Bus Pass Request form. If one or both of these things are ...