Bus Pass is not Working

Before you begin 

This article explains some of the most common reasons why a BusPass may not be working.

  • Are you registered for the current quarter for at least one class and the bus pass?

You need to be a current student, which means registered for at least one class during the current quarter, and you need to be registered for the bus pass every quarter. This can be done using the Bus Pass Request Form. If one or both of these things are not done, your bus pass will not work.

  • Is there a hole or crack in the card?

If you have punched a hole in it intentionally or accidentally, or if it has become cracked in some way, the chip in the card that works with the buses will stop working. You will have to get a new card if this occurs. If the card is less than two years old, there will be a replacement fee of $30. If it is over two years old, you can get a replacement for free.

  • When did you register for the bus pass?

If the quarter has already started and you didn’t register for the bus pass before the first day of the quarter and were able to register afterwards, but your card still isn’t working the next day, remember it can take up to 24-48 business hours before your card will start working again on all buses.

  • I put money on my card to use Washington State Ferries, but when I use it, it says insufficient funds.

If you want to use your bus pass on the ferries (which are not covered by our card), then you can put money onto the ePurse of the bus pass at the Transit Center or online at the Transit Center Website. You CANNOT add money to your card to purchase a bus pass on campus. Any extra money you add to your card on campus can only be used for things on campus, such as purchasing things at the bookstore, the Triton Espresso Stand, or printing and copying. You have to add any extra money you want for the bus pass outside of the college.

  • I registered/renewed my bus pass, but it still isn’t working after the initial 24-48 hours.

If your card is not working and you have already registered for the bus pass and have waited for the allocated time, your card might be blocked. This occurs when a card is used before it is officially renewed, creating a negative balance. The negative balance must be paid before the bus pass can be activated again. Please reach out to the EdPass office by email EdPass@edmonds.edu or in person in Alderwood Hall, room 103.