20 Ways to Block Mobile Attacks

Can I Use Email to Reply to a Ticket?

Yes! The Service Desk is able to receive answers to your tickets via email. If you receive a ticket response in your email, simply reply to the message and our IT agents will receive your response. Whether you are using Outlook, Gmail, or any other email client, the Service Desk will be able to h...

Digital Accessibility

On April 24, 2024, the Federal Register published the Department of Justice’s final rule updating its regulations for Title II of the Americans with Disabilities Act (ADA). The final rule has specific requirements to ensure that all digital content is accessible to people with disabilities. The c...

How to Contact the Service Desk

Submit a ticket Visit: itsupport.edmonds.eduClick on ‘new ticket’ on the top-right. Enter the required information and click on “Create ticket.” Live Virtual Support via Zoom Visit: Live IT Virtual SupportReview the information and click on the appropriate Zoom link Call (Voicemail only) (425)-64...

I Can't Find My Answer in the IT Knowledge Base

Get IT Assistance Tips for searching the IT Service Desk Use specific keywords (“Canvas”, “TritonID, ctcLink”, etc.)  Lean your search (remove common words like ‘the’ or ' a ’)  Explore Knowledge Base categories  Use category related to your search (‘Chromebook’, Wi-Fi’) to find related search...

Live Virtual Assistance

IT Virtual Assistance IT Virtual Assistance for Students, Staff, and Faculty is currently being offered through Zoom virtual video chat rooms. Our live agents can provide technical assistance with Canvas, ctcLink, and more.Students & Employees: Connect with I.T. Support in Zoom General Support...

Why IT has to Approve IT-Related Purchase Requisitions

IT approval for technology-related purchases before acquisition is essential to protect student and employee data privacy, ensure security, and meet accessibility requirements. Our process aims to mitigate risks, assure adequate product support, and reduce stranded investment. Why Privacy and Sec...