Service Desk Information
Learn more about the Service Desk and support information
Can I Use Email to Reply to a Ticket?
Yes! The Service Desk is able to receive answers to your tickets via email. If you receive a ticket response in your email, simply reply to the message and our IT agents will receive your response. Whether you are using Outlook, Gmail, or any other email client, the Service Desk will be able to h...
How Do I Checkout IT Equipment?
Students Visit: Student Equipment Checkout Information Please note any special requests, and we will do our best to accommodate you. Employees Temporary telework use: Your supervisor must submit this form on your behalf - Supervisor Equipment Checkout Authorization Request new equipm...
Virtual Assistance
IT Virtual Assistance for Students, Staff, and Faculty is currently being offered through Zoom virtual video chat rooms. Our live agents can provide technical assistance with Canvas, ctcLink, and more.Connect with IT: IT Virtual Assistance page Virtual Assistance for Other EC Departments Connec...
Service Desk, START & EdPass Locations
Service Desk Location: ALD Hall, First Floor Enter Alderwood Hall Enter the hallway on the first floor, and walk up to the roll-up window in the middle of the hallway. START Location: LYN 305 Enter Lynnwood Hall Go to the third floor Once you are facing the Library Front Desk, turn to the...
I Created a Ticket, When Can I Expect an Answer?
Most, if not all tickets, are answered the same day we receive them. However, depending on our workload, and the quarter schedule, we may not be able to get back to you immediately. We will try to answer every request as soon as possible. Contact the Service Desk Submit a Ticket: New Ticket -...
Ask Eddy (Edmonds College ChatBot)
Eddy is the IT informational ChatBot for Edmonds College. Proceed to the IT Virtual Assistance Page and scroll down to interact with Eddy. Site Link: IT Virtual Assistance Page
I Can't Find My Answer in the Help Center. What Should I Do?
Tips for searching the IT Help Center: Use specific keywords (example: Canvas, Triton ID, ctcLink, etc.) Lean your search (remove common words like 'the' and 'a') Explore the Help Center categories If you have tried these suggestions, and still cannot find an answer, contact IT: Sub...
How to Contact the Service Desk
Submit a ticket Visit: itsupport.edmonds.eduClick on ‘new ticket’ on the top-right. Enter the required information and click on ‘Create ticket’ Live Virtual Support via Zoom Visit: Live IT Virtual SupportReview the information and click on the appropriate Zoom link Call (Voicemail only) (425)-640...