Can I Use Email to Reply to a Ticket?

Yes! The Service Desk is able to receive answers to your tickets via email. If you receive a ticket response in your email, simply reply to the message and our IT agents will receive your response. Whether you are using Outlook, Gmail, or any other email client, the Service Desk will be able to h...

Live Virtual Assistance

IT Virtual Assistance for Students, Staff, and Faculty is currently being offered through Zoom virtual video chat rooms. Our live agents can provide technical assistance with Canvas, ctcLink, and more.Students & Employees: Connect with I.T. Support in Zoom General Support Hours Canvas Sup...

Service Desk, START & EdPass Locations

All services can be found in Alderwood Hall, 1st floor Service Desk / START Enter the hallway on the first floor of Alderwood, and walk up to the roll-up window in the middle of the hallway. There are signs labeled, 'Campus Technology Resources.' EdPass Enter the room across the way from the rol...

I Created a Ticket, When Can I Expect an Answer?

Most, if not all tickets, are answered the same day we receive them. However, depending on our workload, and the quarter schedule, we may not be able to get back to you immediately. We will try to answer every request as soon as possible. Contact the Service Desk Submit a Ticket: New Ticket -...

Ask Eddy (Edmonds College ChatBot)

Eddy is the IT informational ChatBot for Edmonds College. The ChatBot button can be found at the bottom of several pages of the college website, such as Location & Hours of Operation and Campus Technology Resources.The ChatBot is always learning new commands and how to be more helpful. If Edd...

I Can't Find My Answer in the Help Center. What Should I Do?

Tips for searching the IT Help Center: Use specific keywords (example: Canvas, Triton ID, ctcLink, etc.) Lean your search (remove common words like 'the' and 'a') Explore the Help Center categories If you have tried these suggestions, and still cannot find an answer, contact IT: Sub...

How to Contact the Service Desk

Submit a ticket Visit: itsupport.edmonds.eduClick on ‘new ticket’ on the top-right. Enter the required information and click on ‘Create ticket’ Live Virtual Support via Zoom Visit: Live IT Virtual SupportReview the information and click on the appropriate Zoom link Call (Voicemail only) (425)-640...

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