Service Desk Information

Learn more about the Service Desk and support information

20 Ways to Block Mobile Attacks

OverviewDon't let your guard down just because you're on a mobile device. Be just as careful as you would on a desktop.Wi-Fi Don't allow your device to auto-join unfamiliar networks. Always turn off Wi-Fi when you aren't using it or don't need it. Never send sensitive information over Wi-Fi unle...

Can I Use Email to Reply to a Ticket?

Yes! The Service Desk is able to receive answers to your tickets via email. If you receive a ticket response in your email, simply reply to the message and our IT agents will receive your response. Whether you are using Outlook, Gmail, or any other email client, the Service Desk will be able to h...

Digital Accessibility

On April 24, 2024, the Federal Register published the Department of Justice’s final rule updating its regulations for Title II of the Americans with Disabilities Act (ADA). The final rule has specific requirements to ensure that all digital content is accessible to people with disabilities. The c...

How to Contact the Service Desk

Submit a ticketVisit: itsupport.edmonds.eduClick on ‘new ticket’ on the top-right. Enter the required information and click on “Create ticket.”Live Virtual Support via ZoomVisit: Live IT Virtual SupportReview the information and click on the appropriate Zoom linkCall (Voicemail only)(425)-640-123...

I Can't Find My Answer in the IT Knowledge Base

Get IT AssistanceTips for searching the IT Service Desk Use specific keywords (“Canvas”, “TritonID, ctcLink”, etc.) Lean your search (remove common words like ‘the’ or ' a ’) Explore Knowledge Base categories Use category related to your search (‘Chromebook’, Wi-Fi’) to find related searches ...

Live Virtual Assistance

IT Virtual AssistanceIT Virtual Assistance for Students, Staff, and Faculty is currently being offered through Zoom virtual video chat rooms. Our live agents can provide technical assistance with Canvas, ctcLink, and more.Students & Employees: Connect with I.T. Support in Zoom General Support ...

IT Policies

IT policies and guidelines for students, employees, and staff.

Adobe Acrobat Pro Employee Access Guidelines

Faculty and staff may be eligible for an Adobe Acrobat Pro subscription based on their job responsibilities.Access is typically granted to individuals who regularly: Edit or manage PDF documents, or Create a high volume of graphics or document-based materials Due to a limited number of availabl...

Why IT has to Approve IT-Related Purchase Requisitions

IT approval for technology-related purchases before acquisition is essential to protect student and employee data privacy, ensure security, and meet accessibility requirements. Our process aims to mitigate risks, assure adequate product support, and reduce stranded investment.Why Privacy and Secu...