Accessing Your Employee Account While Traveling
Employees are strongly encouraged to submit an IT ticket before traveling outside Washington State or the United States for work, or before accessing their employee account from another state or country.
Doing so helps prevent account lockouts and other access issues that may result from security measures designed to detect unusual login activity.
Please note that, in accordance with HR policy, account lockouts may require supervisor verification before access can be restored. This verification process can extend the duration of a lockout, which is why advance notification is recommended.
To help IT prepare for your travel, please include:
- The state(s) and/or country(ies) from which you will be accessing your employee account
- The approximate date range during which access will occur
Frequently Asked Questions
When should I submit an IT ticket?
Any time you will be working from or accessing your employee account from another state or country.
How far in advance should I submit my ticket?
Submit your ticket as soon as your work travel plans are known, preferably several business days before departure.
What happens if I do not notify IT before traveling?
Your account may be flagged for unusual login activity and could become temporarily locked as part of security procedures.
How long can a lockout last?
The duration varies depending on the circumstances and the time needed to complete the required verification process.
Why can't IT simply unlock my account immediately?
In accordance with HR policy, certain account lockouts may require supervisor verification before access can be restored.
Who should I contact if I have questions?
Submit an IT ticket or join IT Virtual Support during open hours