Live Virtual Assistance

IT Virtual Assistance for Students, Staff, and Faculty is currently being offered through Zoom virtual video chat rooms. Our live agents can provide technical assistance with Canvas, ctcLink, and more.

Students & Employees: Connect with I.T. Support in Zoom

Canvas Support For Faculty: Connect with the Technology Resource Center in Zoom


  • Be ready to provide your Student or Employee Identification Number (ctcLink ID) before connecting. Our I.T. agents will ask you to verify yourself once connected
  • If you have already submitted a ticket regarding your issue/request, please inform our staff immediately and provide your ticket ID
  • A PC or Laptop is highly recommended (but not required) when connecting to Zoom. This will help expedite the support process
  • Technicians are not authorized to control personal devices. Technicians may only control Edmonds College-provided devices

Virtual Assistance for Other Edmonds College Departments

Get help from Enrollment Services, Advising, etc. via Zoom by visiting Location and Hours.