How to Request ctcLink Support (Employees)

General ctcLink Support

If you need ctcLink support, follow this process to find a solution as soon as possible.

Steps:
  1. Complete your ctcLink training in Canvas
  2. Refer to online resources by searching the ctcLink Reference Center and Edmonds College IT Help Center
  3. If you have already completed your Canvas training and still need assistance, submit a ticket to contact IT, or visit our Virtual Assistance Page to connect with a live agent

ctcLink Security Profile Request

If you have a ctcLink security profile request, you will submit a specific type of request. Do not use this request for general ctcLink support (example: activating ctcLink, ctcLink login issues, etc.).

Steps:
  1. Proceed to itsupport.edmonds.edu
  2. Click on the new ticket button
  3. Sign in with your employee email account
  4. From the dropdown menu, select "ctcLink Security Profile Request"
 
See other articles in ctcLink for Faculty and Staff