How to Request ctcLink Support (Employees)

If you need ctcLink support, follow this process to find a solution as soon as possible.

  1. Complete your ctcLink training in Canvas
  2. Refer to online resources by searching the ctcLink Reference Center and Edmonds College IT Help Center
  3. If you have a ctcLink security profile request, follow these steps:
    1. Proceed to
    2. Click on the new ticket button
    3. Sign in with your employee email account
    4. From the dropdown menu, select "ctcLink Security Profile Request"
  4. If you have already completed your Canvas training and still need assistance, visit our Virtual Assistance Page to connect with a live agent
See other articles in ctcLink for Faculty and Staff