ctcLink - Multi-Factor Authentication (MFA)
What is multi-factor authentication (MFA)?
Multi-factor authentication (MFA) is a validation method requiring a user to use two or more additional verification factors to gain access to a resource (e.g., application, online account, VPN) rather than just asking for a username and password. That means, if someone is trying to break into your account, they can’t get in without the second verification factor.
What do I need to do?
- If you’ve already activated your ctcLink account with MFA: nothing! You shouldn’t notice any difference in your login experience.
- Email MFA is already auto-configured, so you will have one Factor ready to use!
- Your Phone MFA may also be pre-configured depending on the information you provided during your ctcLink account creation.
- You can log in to the ctcLink Okta portal to check, change and add factors before you are live or after MFA is live for you.
Adjust your Settings
- Update your settings information within your ctcLink account:
- Verify your primary email is correct
- Set up/Verify your phone number is correct
- Set up your security question
- Replace any email that has:
Be sure to select "Keep me signed in" every time you log in.
When a user selects "Keep me signed in" and successfully authenticates ctcLink, the device will remember the user for the next 16 hours.
This means a user won't be prompted repeatedly for MFA throughout the workday, provided:
- you use the same browser, and
- your browser settings are not set to clear cookies every time you close it
We strongly encourage all users to review the Okta MFA Quick Reference Guides and set up other factors.