How to Reset Your ctcLink Password or Unlock Account

Before You Begin

This tutorial will guide you through how to reset your ctcLink password and/or unlock your account. You can also follow along through the accessible photo-guide here: How to Reset Your ctcLink Password or Unlock Account

  • You must know your ctcLinkID
  • Your account must already be activated to reset your password or unlock your account
  • You must have previously set up and have access to recovery methods

Related Guides

Steps

Reset ctcLink Password

  1. Go to the ctcLink Login Page, enter your ctcLinkID, and select Next. Then, select Reset Password
  2. Verify your identity using available security methods (*Note: ***Available methods depend on what you’ve set up previously on your account). Select your preferred security method and follow the prompts
    1. **Note: If you do not receive the code via the security methods, this means the security methods were not set up in your account. Please submit an IT Ticket **to reset your password
  3. Reset your password. Make sure your new password follows the password requirements
  4. Success! Your ctcLink account password has been successfully reset.

Unlock ctcLink Account

  1. Go to the ctcLink Login Page and select** Unlock Account**
  2. Enter your ctcLinkID and select Next
  3. Verify your identity using available security methods (Note: Available methods depend on what you’ve set up previously on your account) Select your preferred security method and follow the prompts
    1. Note: If you do not receive the code via the security methods, this means the security methods were not set up in your account. Please submit an IT Ticket to unlock your account
  4. Success! Your account will be successfully unlocked; you will be prompted to enter your password. Select Verify to log in to your account.