Unable to log in to Student Accounts (Canvas and EdMail)

Review the information below if you are experiencing issues accessing your Student Canvas and/or EdMail accounts


Canvas

You must be registered for at least one credit to access your Canvas account. If you need assistance with registration, contact Enrollment Services.

When you cannot access the Edmonds College (EC) Canvas site at edcc.instructure.com, it may be that your password is expired, you are using the same password at another college, or your browser/device is caching information.

 Follow these steps:

1. Log out of ALL devices: cell phone & apps, home & work computer, and other mobile devices.

2. Clear your cache & cookies, and remove saved Canvas passwords.

3. Reset your password Passwords for Canvas expire every 120 days. Do NOT use the same password as another college.

See our Student Canvas Password Reset article for guidance on how to reset your password. If a password reset does not resolve the issue, review our Canvas FAQ, and expand the 'Why can't I log into my Canvas account' menu for additional information.

EdMail

You must be registered for at least one credit to access your EdMail account. If you need assistance with registration, contact Enrollment Services.

Since Edmonds College is a Google campus, your EdMail account provider is Gmail. If you are unable to log in to your EdMail account, we first advise resetting your EdMail password.
Note: In order to reset your EdMail password, you must use the EdMail Account Management Tool. You cannot change your password via Google/Gmail.

See our EdMail Password Reset article for guidance on how to reset your password. If a password reset does not resolve the issue, review our EdMail FAQ
 
See other articles in Canvas for Students, Log in help, Google Apps & Email